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CARPET CLEANING FAQ
After my carpet cleaning, I noticed some bubbles or ripples in it. What could have caused this?
Typically, as the carpet dries, these bubbles or ripples should flatten out again. Once it's completely dry, they should be hardly noticeable. This often indicates that the carpet needed re-stretching before the cleaning. However, if these ripples persist even after it's dry, please reach out to Royal Carpet and Window Cleaning at (916) 343-6567 at your earliest convenience.
Can you assure complete removal of all spots or stains from the carpet?
We cannot guarantee the removal of all carpet spots or stains. Some substances may permanently discolor the carpet fibers. Additionally, the age and type of carpet fibers can influence stain removal. Our technicians will attempt to assess this before cleaning, but they may not always be able to determine it beforehand.
What's the expected duration for cleaning my carpets?
Typically, it takes around 20 minutes per room on average. However, this timeframe can vary significantly based on factors such as the amount of furniture to move, the level of carpet soiling, and any required spot removal treatments.
Is it true that cleaning my carpet will cause it to soil faster?
This issue typically arises when residues are left in the carpet, attracting dirt. Often, this is a result of soap used in the cleaning process that hasn't been thoroughly rinsed out. Our solution and hot water extraction cleaning process ensure minimal to no residue remains, reducing the likelihood of attracting dirt.
Will you move furniture during the carpet cleaning process?
Yes, we provide furniture moving services at no extra charge. Our team is professionally trained to move your furniture safely. Once the cleaning is done, we'll return the furniture to its original position, using protective padding as necessary. We recommend removing items such as electronics, plants, lamps, and knick-knacks from the furniture beforehand. While we can move most furniture safely, there are some exceptions including pianos, electronics, china cabinets, beds, dressers with mirrors, and pool tables.
Is vacuuming necessary before carpet cleaning?
While a light vacuuming in high-traffic areas is recommended, it's not mandatory. If necessary, our crew can perform a pre-vacuuming of the area to be cleaned. Additionally, our equipment includes vacuuming throughout the cleaning process.
What cleaning method do you utilize for carpets?
We employ hot water extraction, often known as steam cleaning, for carpet cleaning. Our hot water extraction method effectively removes even the toughest and deepest dirt with safety and gentleness. This involves injecting hot, soft water along with a specially formulated cleaning solution deep into the carpet fibers. Subsequently, powerful suction is used to extract deep-seated dirt, allergens, cleaning solution, and up to 95% of the moisture. It's a cleaning technique highly recommended by carpet manufacturers.
How do you define an area?
Usually, an area constitutes a room of up to 300 square feet (equivalent to 15 x 20 feet). Living room and dining room combinations are regarded as two separate areas. Any space exceeding 300 square feet but less than 600 square feet is charged as two areas. Non-standard areas such as bathrooms, halls, landings, walk-in closets, etc., are priced separately from standard areas, often at a reduced rate. It's important to note that room sizes may vary depending on location.
I've had my carpet cleaned, but the spots have come back. What should I do?
While most spots removed from carpets don't resurface, certain substances in the carpet backing may wick to the surface after cleaning. If you experience this, please reach out to us.
How long does it typically take for my carpet to dry after cleaning?
The drying time is influenced by factors such as humidity, temperature, and airflow in the area. Generally, it can range from 8 to 24 hours for the carpet to completely dry, depending on these variables. To expedite drying, you can use fans in the cleaned rooms and adjust your air conditioning or heating system accordingly, depending on the season. While you can walk on your carpet immediately after cleaning, it's advisable to avoid wearing street shoes, as they may soil the carpet again. We recommend wearing clean rubber-soled shoes instead. Additionally, take extra caution when transitioning from damp, carpeted areas to non-carpeted ones to prevent slipping.
TILE AND GROUT CLEANING FAQ
How do you go about cleaning my tile and grout?
We meticulously scrub each grout line and tile using specialized tile and grout cleaners. Our cleaning process involves high-pressure techniques connected to our truck-mounted unit, effectively extracting dirt and grime embedded in the grout lines.
Do I need to use a special floor cleaner if I have the sealant applied?
For optimal preservation of the sealant, we advise using a neutral cleaner for your tile and grout. Additionally, rinsing after mopping will contribute to maintaining the appearance of your floors. It's essential to avoid bleach and other harsh chemical cleaners as they can degrade the sealant, leading to premature breakdown.
What are the benefits of sealing my grout lines?
Grout, being porous, readily absorbs soil and spills similar to carpet. Applying a sealant forms a protective barrier, offering you additional time to clean up dirt and liquid spills before they penetrate the grout. The effectiveness of stain resistance depends on the type of sealant you opt for.
How long should I avoid walking on the floor after the sealant has been applied?
We advise waiting for 30 minutes to allow the sealant to dry before walking on the floor. It will take a full 24 hours for the sealant to cure completely, so we recommend avoiding any contact with liquids during this period.
How frequently should I clean my tile floor?
Similar to carpet cleaning, several factors influence the frequency of tile and grout cleaning. Considerations such as foot traffic, presence of children or pets, and regular floor maintenance practices will determine how often you should schedule tile and grout cleaning sessions.
What are the benefits of tile and grout cleaning?
Similar to carpet, dirt accumulates over time, causing your tile's appearance to dull and your grout to become discolored. A comprehensive, professional tile and grout cleaning is essential for effectively removing deep-seated dirt and restoring the luster of your tile surfaces.
HARDWOOD CLEANING FAQ
Can you clean my hardwood floors with a wax coating?
In addition to indoor floors, our natural stone services extend to countertops, shower stalls, and outdoor areas.
How do you perform a deep clean on hardwood floors?
When undertaking a deep clean of your hardwood floors, start by determining the type of hardwood and the cleaners previously applied. For floors sealed with polyurethane or wax, select a gentle or pH-neutral soap. Steer clear of acidic cleaners as they can harm the wood over time. If unsure about previous cleaning products, opt for a neutral, pH-balanced hardwood floor cleaner, suitable for all hardwood and laminate floors.
NATURAL STONE CLEANING
What natural stone surfaces do you clean??
In addition to indoor floors, our natural stone services extend to countertops, shower stalls, and outdoor areas.
Why should I have my stone and grout lines sealed?
Natural stone and grout are porous materials that absorb soil and spills. Applying a sealant helps create a protective barrier, allowing you more time to clean up dirt and liquid spills before they penetrate the grout. Sealers also enhance the natural beauty of your floors.
How long will it take to have my stone floor cleaned?
The duration can vary depending on factors such as the type and size of the stones, the amount of soil in the grout lines, room configuration, and the number of applications of polish or sealer required. For an average-sized room (typically up to 300 square feet, although room sizes may vary by location), the cleaning process usually takes 30-60 minutes to complete.
How often should I have my stone floor cleaned?
The cleaning frequency typically ranges from 6 to 12 months. However, this timeframe may vary depending on factors such as foot traffic, the condition and type of stone, and the level of maintenance. Consult your technician for a recommended cleaning and maintenance plan tailored to your natural stone floors.
What natural stone surfaces do you clean?
In addition to indoor floors, our natural stone services extend to countertops, shower stalls, and outdoor areas.
UPHOLSTERY CLEANING
The tag on my furniture recommends a dry cleaning method.
Yes, we can clean your furniture. We’ll test the fabric to determine which cleaning method will be the safest and most effective. That tag, or "Manufacturer Liability Code," is required to recommend "a" cleaning method even though it may not be the most effective method for removing soil.
What does professional upholstery cleaning do to the protective coating I purchased for my upholstered furniture?
While professional cleaning may affect the protective coating on your furniture, it's important to note that this coating naturally deteriorates over time due to the accumulation of dry soils and the daily wear and tear. To ensure the continued protection of your valuable upholstered furniture against dry soil damage, we offer re-application of the protective coating following cleaning.
How to clean upholstery?
Cleaning upholstery can vary greatly based on the fabric. Before you clean upholstery, make sure you check the manufacturer's cleaning instructions. Typically, the tag of any upholstered furniture will have one of four different letters on it:
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W — You can clean this material using water.
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S — No water. You’ll need to purchase a special solvent-based cleaner.
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WS — You can use water or a solvent-based cleaner on this sofa.
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X — Vacuum only.
This will help you choose the appropriate cleaning method.
How long will it take my furniture to dry?
Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method, along with optional protector application, determines the drying time, typical dry time ranges from 2-6 hours.
How do you clean upholstery?
We utilize our powerful hot water extraction cleaning process whenever possible, as it offers the deepest cleaning among all available methods. However, certain fabrics may necessitate a more delicate cleaning system. In such instances, we'll assist you in making a decision that best suits your needs and your furniture.
How often do manufacturers recommend professional upholstery cleaning?
Manufacturers typically recommend having upholstered furniture professionally cleaned every 12-24 months, depending on use.
AREA RUG CLEANING
Who cleans area rugs?
We provide top-notch area rug cleaning services. We utilize the same proprietary hot-water extraction method that we've employed for over 58 years to clean carpets. This method effectively extracts dirt and allergens from deep within the fibers of your rug, leaving your home clean and fresh.
How to clean an area rug?
To maintain the appearance of your area rugs and keep them looking new, regular maintenance and deep cleaning are essential. The process of cleaning an area rug begins with identifying the type of rug you have.
How much does area rug cleaning cost?
The cost of area rug cleaning is determined by the size and material of the rug. You can obtain a quote for area rug cleaning on our website.
COMMERCIAL CLEANING
How often should I have carpet cleaned?
The frequency of carpet cleaning depends on the type of business you have. Various state laws and requirements apply to different kinds of businesses. Apart from state regulations, carpet cleaning frequency depends on the unique needs of your business, such as allergen accumulation, heavy foot traffic, soiling, wear and tear, etc. For the most accurate estimate on how often you should have a professional carpet cleaning, consult with a cleaning expert.
Does your cleaning process leave residue behind?
No, it doesn't. We utilize a cleaning process called hot water extraction, which enables us to safely remove dirt, spots, and odors without leaving any residue behind.
Do you move furniture?
Yes, our technicians are professionally trained to properly move furniture. However, there are some items we will not move, such as large electronics, cubicles, cabinets, etc. Your business’s specific needs can be discussed in further detail at the time of your estimate.
Can people be in the space during the cleaning?
Yes, they can. While there may be some noise from our trucks outside, it should not cause any major disturbances to employees inside the building. Foot traffic in cleaning areas is also permitted, and we ensure to place any cautionary signage beforehand.
Can I get my business cleaned on a weekend?
Yes, depending on the location, we can clean your business on Saturdays.
How soon can carpet be walked on?
Carpet cleaned freshly can be walked on immediately, especially with light traffic.
What is commercial cleaning?
Commercial cleaning refers to professional deep cleaning services provided for companies and businesses. We serve various industries and cleans areas such as office buildings, retail spaces, hotels, schools, and more. We offer services including carpet cleaning, hardwood floor cleaning, upholstery cleaning, tile & grout cleaning.
Can I schedule a cleaning after hours?
Yes, we can accommodate cleanings after your business closes; however, please note that there may be a week notice required in advance to fulfill your request.
How do I pay??
Cash, check, or credit card payment is required at the time of service for first-time commercial customers. Invoicing options are available for established customers.
Can our company be set up on a regular cleaning schedule?
Our maintenance deep cleaning program offers regular cleaning and disinfecting services tailored to fit your schedule. Between annual comprehensive cleanings, we can arrange recurring visits – whether weekly, monthly, or quarterly – to address high-traffic areas such as hallways and walkways. This ensures consistently clean and healthy spaces for your customers and guests. From hotels and event centers to daycares and beyond, our program provides flexible and convenient solutions for various industries.
How Long Does the Cleaning Take?
On average, we can clean approximately 1,100 square feet per hour. However, the duration of the cleaning process may vary depending on the specific services required for your business.
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